Frequently Asked Questions
FAQs
What is Souqke.com?
Souqke.com is one of the leading online shopping destinations in the UAE. We offer a wide range of products, including electronics, fashion, beauty, home and kitchen, sports and fitness, and much more.
How do I place an order on Souqke.com?
To place an order on Souqke.com, simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. You will be prompted to enter your shipping and payment details before completing your order.
What payment methods does Souqke.com accept?
We accept a variety of payment methods, including credit card, debit card, cash on delivery and Souqke Coint. All of our payment options are secure and SSL-encrypted, ensuring that your personal and financial information is safe.
Order & Retunrs
How long does delivery take?
Delivery times may vary depending on your location and the product(s) you order. However, we strive to deliver all orders within 2 to 3 working days of purchase all over UAE.
What is your return policy?
We offer a hassle-free return policy, allowing you to return any product within 7 days of purchase for a full refund. Please note that some products may be subject to special return policies.
How do I contact customer service?
Our customer service team is available 24/7 to assist you with any questions or concerns you may have. You can contact us via email, phone, or contact us in our website.
How Do I Track My Order?
Once your order has been shipped, we will send you a tracking number via email or SMS. You can use this tracking number to track your order on our website or through the courier's website.
What if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the circumstances.