At Souqke.com, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item within 30 days of delivery for a full refund. Here’s a more detailed explanation of our return policy:
Eligibility:
We accept returns for most new, unopened items within 30 days of delivery. Items must be in their original condition, with all packaging and accessories included.
Return Shipping:
We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For all other returns, the customer is responsible for the shipping costs.
Refunds:
Once we receive your returned item, we will process the refund within 7 business days. The refund will be credited to the original payment method used for the purchase.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will either replace the item or issue a refund, at our discretion.
International Returns:
For international returns, the customer is responsible for shipping costs and any import fees or taxes.
Exceptions:
We do not accept returns for certain items, such as perishable goods, custom-made items, and personal care items. Please refer to the product page or contact us for more information.