At Souqke.com, we understand that shipping and returns can be a crucial part of your online shopping experience. We are committed to making it as easy and straightforward as possible for you. Below is our shipping and return policy for your reference.
Shipping:
We ship to most countries worldwide. Shipping charges will be added to your order based on the total weight of the items in your order and the shipping destination. We will send you a tracking number once your order has been shipped.
Delivery Time:
The estimated delivery time for your order will be provided at the time of checkout. Please note that delivery times may vary depending on your location and the shipping method selected.
Returns:
We accept returns for most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Refunds:
Once we receive your returned item, we will process the refund within 7 business days. The refund will be credited to the original payment method used for the purchase.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will either replace the item or issue a refund, at our discretion.
International Returns:
For international returns, the customer is responsible for shipping costs and any import fees or taxes.